Delivery and Returns

Brew92 uses ARAMEX or SMSA for delivering across Saudi Arabia and outside. We offer free shipping to our customers in Saudi Arabia for all orders greater than 250 SAR. Orders less than this amount will be subject to a 20 SAR surcharge. Our courier company will contact you to arrange delivery at your convenience.

Most shipments are received within 3-7 business days.The courier company offers delivery service within major city limits.

Any territory beyond the city limits, we would kindly ask you to pick up your orders from the nearest courier company office.

ORDER TRACKING

Once your order has been shipped you will receive a shipment confirmation containing a tracking number where you can follow up with your order. Please make sure you write your correct Email address to be able to access this service.

RETURNS

If you are unsatisfied with your purchase because of a defective item or you received a difference of what you have ordered. Please contact us at our customer service Email care@brew92.com within 7 days of receiving your order to initiate the return process.

You will receive a label attachment in your email with a return airway bill (AWB) number. After that you can drop the items at the nearest courier company office without any additional charges.

Following that, please notify us by sending an email. Please keep in mind that you can return only merchandise in resalable condition. Kindly make sure that all original tags, labels, and packaging are intact.

If there are any defects in the product in original order when received by the customer, Brew92 will take care of the shipping Value.

However, if there were no defects or mistakes in the order and the customer wishes to return one or more products after receiving the order, the customer will bear the shipping cost and will be charged for return expenses and deducted from the customer's refund.

REFUND

Any customer is entitled to request a refund as long as the shipment is intact and in its original condition and without any damage

Please Contact us within 7 days from the date you receive the order.

Email: care@brew92.com

If the customer wants to return one or more products after shipping the order from our side, the customer will pay SR 21 to return the shipment cost to us. These amounts will be deducted from the customer's refund value or the order value will be kept in your store balance so that you can use it next time.

TERMS AND CONDITION FOR RETURN

Upon submission of the return request after the specified time of 7 days from the date of receipt.

The product should be in its original condition and not used.

if there is any defect in the product on receipt.

Refund in case of payment by debit/credit card

Refunds will be made to the same card and may take up to 30 days from the date of receiving the return order from the customer.

Refund in case of cash on deliver

Refunds will be made by wire transfer and may take up to 20 days from the date of receiving the return order from the customer.

FREQUENTLY ASKED QUESTIONS :

Received an item other than the one you purchased?

It is rare, but we apologize if this is the case, we hope you contact us as soon as possible

Email: return@brew92.com

After receiving the order we will process the products for replacement or refund. After examining the returned or replaced product by our specialists, the product conforms to the packing conditions and its presence on the condition in which it was sent.

Cancelling order :

Brew92 reserves the right to cancel the order for any of the following reasons:

  • The presence of an earlier order wasn't received by the customer e.g. no show etc.
  • If the delivery address given by the customer is wrong, the contact information is wrong, or the client is unreachable.
  • Product not available in stock.